HEALTHCARE CONSULTATION
A framework to help support your next great idea
Healthcare is becoming increasingly complex. Many healthcare organizations are trying to balance growth opportunities with efforts to keep costs down and patient quality high. Voices in the industry are calling on leaders to implement the Institute of Healthcare Innovation (IHI) triple aim which addresses these expectations of modern medicine. Additional support to include healthcare provider satisfaction as the quadruple aim is gaining increasing support. Pearson Innovation consultants have decades of healthcare industry experience, helping organizations of all sizes achieve their most important goals.
Strategic Planning
Everything in healthcare should connect to a strategic effort. While for-profit, non-profit, and academic healthcare environments approach strategic planning differently the necessity of the exercise is essential for each facility and organization. Some organizations forego this planning process because an initiative may be considered an "obvious" opportunity. Tactical Planning is not the same as strategic planning
Healthcare Business Development
Creating a new service line, healthcare venue, or joint venture should all be justified by the strategic planning process. Many healthcare organizations have launched new initiatives without connecting them to their strategic plans and watched the new venture flounder or fail. Developing a new area of business should either be profitable on its own or be supported by other revenue sources. Documenting how this new project will be supported and why it is an important undertaking is a necessary collective exercise.
Process Improvement
Quality Improvement is a familiar department in modern hospitals. The focus of most QI projects is improving specific types of patient outcomes, however, this is only one side of the coin. Too often many healthcare organizations don't include an essential Process Improvement department. Quality Improvement improves the "What" while Process Improvement improves the "How". Process Improvement complements other quality initiatives in the organization by making the right thing to do easier for staff. In many ways, Process Improvement is the missing piece that allows QI projects to "stick" instead of fixing the same problems again and again. PI can help your organization save money, improve clinical processes, and reduce staff burnout through the application of Process Improvement tools like Lean, Six Sigma, Industrial Engineering, Systems Engineering, Computer Simulations, and more.
Patient Satisfaction
Patient feedback is a crucial element in improving healthcare quality. Most healthcare organizations want to provide excellent patient-centered care. Occasionally it can be difficult for individual healthcare providers and entire service lines to interpret patient satisfaction data in a way that resonates with the patients and families they serve. PI has extensive experience in systematically improving patient satisfaction scores. The "R.A.C.E. Method" developed by PI received national recognition and was awarded a platinum achievement award for creating this data-driven results-focused approach to patient satisfaction.
Facility Design
Strategic planning often offers exciting opportunities to develop new service lines or service markets. These opportunities also provide new facility venues for patient care, commerce, and other venues. PI has experience developing operational and construction budgets and floor layouts for new facilities including mobile clinics, optometry shops, safety stores, medical libraries, free-standing hospitals, mobile field hospitals, and more. Let us use considerable healthcare and engineering experience to design your next facility.